FAQ

Welcome to our FAQ page, where we address some of the most frequently asked questions from our patients. If you have any other questions, feel free to contact us directly.

How do I schedule an appointment?

Scheduling an appointment is easy. Call our office at 905.735.4182 or submit our Appointment Booking Form. Our friendly staff will help you find a convenient time for your visit.

What should I bring to my first appointment?

For your first appointment, please bring:

  • A valid photo ID
  • Your dental insurance information
  • A list of any medications you are currently taking
  • Any relevant medical history or previous dental records
What should I do if I have a dental emergency outside of office hours?

If you have a dental emergency outside our regular office hours, please call our emergency line at 905.735.4182. We will do our best to accommodate you as soon as possible. We suggest visiting the nearest emergency room in case of severe pain or injury.

What areas do you serve?

The Pines Dental Office is located in Welland, ON, but we proudly serve patients from the surrounding areas, including Fonthill, Port Colbourne, Wellandport, Thorold, Wainfleet, and Fort Erie.

Do you accept dental insurance?

Yes, we accept a wide range of dental insurance plans. Our administrative team is happy to assist you with understanding your benefits and submitting claims on your behalf. Please bring your insurance information to your appointment so we can help you maximize your coverage.

How can I find out if my treatment is covered by my insurance?

The best way to determine if your insurance covers your treatment is to contact your insurance provider directly. Our team can also assist by providing a detailed treatment plan and submitting a pre-authorization request to your insurance company. This will give you an estimate of what is covered and any out-of-pocket costs you may incur.

At what age should my child be assessed for orthodontic treatment?

It’s recommended that children have their first orthodontic evaluation as early as 4 years old. At this age, we can identify any potential issues that may negatively affect the structural development of the jaws and face.  We can plan early interventions if necessary. Early treatment can prevent more complex problems from developing later. Learn more about our orthodontics program.

What options do you offer for teeth alignment?

At The Pines Dental Office, we provide various teeth alignment options to suit different needs and preferences: Braces, Functional Appliances, and Clear Aligners. Our orthodontic services are tailored to meet the unique needs of each patient. During your consultation, we will discuss the best treatment options for achieving a healthy, beautiful smile.  We are very keen to address and treat functional causes contributing to a poor bite, such as mouth breathing and poor tongue posture.

What sedation options do you offer, and how do they work?

At The Pines Dental Office, we offer two types of sedation to ensure your comfort during dental procedures: IV sedation and oral moderate sedation. Both options are safe and effective, and our team will discuss the best choice for your needs and medical history during your consultation. Visit our sedation dentistry page for more info.